About Our Business, Inside Saatva
November 18, 2025
What Is Saatva’s Return Policy?
Written by John-Manuel Andriote
Saatva offers generous home trials: 365 nights for mattresses, bed frames, and most furniture; 180 nights for toppers; and 45 nights for pillows and nightstands. Returns are simple, with free shipping except for a $99 mattress/furniture processing fee. Adjustable bases are non-returnable. Exchanges restart the trial period.
You might say that getting a new mattress is like starting a new relationship. You’ll need to spend a lot of time getting to know and adjusting to each other before you can really say whether or not you fit together. And you’ll definitely get to know each other since you’ll spend upwards of a full third of your life sleeping.
This means you need to give your mattress and your body time to adjust and see if you’re a match. That’s why we offer a 365-night home trial—a full year to give you ample time to decide if your new Saatva mattress is right for you.
If for any reason during the trial period you decide this relationship isn’t going to work after all, we make it easy. Read on for everything you need to know about our return policy on mattresses, bedding, and bedroom furniture.
What is the Saatva return policy?
Saatva mattress return policy
Our 365-night trial means you can get a refund at any time during this period—no questions asked.
If you’re not completely satisfied, give us a call at 1-860-453-5276, start a chat, or email us at info@saatvamattress.com within the 365-night home trial and we’ll schedule a pickup for your mattress.
You’ll only have to pay a $99 processing fee that will either be deducted from your refund or paid upfront for an exchange.
Saatva pillow return policy
We offer a 45-night home trial on bed pillows. Enjoy the plushness and comfort before you commit.
If you’re still not 100% satisfied, we offer free returns, a full refund, and free return shipping. Give us a call at 1-860-453-5276, start a chat, or email us at info@saatvamattress.com to start your return.
There are no restocking fees, but we ask that you wash any used products before returning as returned bedding items are donated to local charities.
Saatva mattress topper return policy
We offer a 180-night home trial on all Saatva mattress toppers. Our generous trial period gives your body the time it needs to acclimate to your new mattress topper.
If at any time within the six-month trial you still aren’t feeling it, you can return it for a full refund with free return shipping.
Give us a call at 1-860-453-5276, start a chat, or email us at info@saatvamattress.com to start your return.
Saatva bed frame and bedroom furniture return policy
As with our mattresses, we provide a generous 365-night trial for our bed frames and bedroom furniture. Nightstands, meanwhile, have a 45-night trial.
If you aren’t fully satisfied with your new bed or other furniture within that one-year trial, you can return them for a full refund.
Give us a call at 1-860-453-5276, start a chat, or email us at info@saatvamattress.com within your 365-night home trial and we’ll schedule a pickup of your bed frame or other furniture. You’ll only pay a $99 processing fee for the pickup.
Saatva adjustable base return policy
We don’t allow returns or exchanges for our adjustable bases because they’re considered lifestyle products that are configured and assembled to order.
They’re also not eligible for the 365-night home trial offered with our mattresses.
Enjoy a 365-night home trial with your new Saatva mattress
Saatva Classic Innerspring Mattress
Our flagship luxury mattress is expertly engineered with coil-on-coil construction for durability, a layer of memory foam for enhanced back support, and a cushiony Euro pillow top for extra comfort.
Contour5 Mattress
Luxurious body-hugging feel and pressure relief with 3” of ultra-premium, high-density 5-lb memory foam.
Zenhaven Latex Mattress
Natural latex responds to every curve for pressure-free support and responsive comfort. Natural latex is supple, resilient, and durable, for the ultimate in elevated sleep. (It’s naturally hypoallergenic too.)
Latex Hybrid Mattress
This hybrid mattress combines the pressure-free support of natural latex with the classic innerspring feel. Handcrafted with pure materials for the ultimate in cool and healthy sleep.
Memory Foam Hybrid Mattress
This memory foam hybrid mattress features the perfect balance of body-contouring and responsive feel. Enjoy the innovative cooling system, which prevents overheating.
Saatva HD Mattress
This luxury hybrid innerspring mattress is specifically engineered to support people weighing between 300 and 500 pounds. Plush upper layers made of foam and latex deliver comfort, while a high-durability coil base offers support.
Saatva Rx Mattress
Specially designed to give maximum support and pressure relief that can help alleviate discomfort associated with serious and chronic back and joint conditions like sciatica, arthritis, herniated disc, and scoliosis.
Solaire Adjustable Firmness Mattress
Featuring precise 50 firmness settings on each side of the bed for personal customization. Natural latex and gel-infused memory foam layers provide luxurious comfort and support.
FAQs
How hard is it to return a Saatva mattress?
We make it as easy to return a Saatva mattress within the 365-night trial period as calling our customer service line, starting a chat, or emailing us.
Give us a call at 1-860-453-5276, start a chat, or email us at info@saatvamattress.com within your 365-night home trial and we’ll schedule a pickup for your mattress. You’ll only pay a $99 processing fee for the pickup.
Can I exchange a Saatva mattress for a different model or size?
Yes, you can exchange a Saatva mattress for a different model or size. If you decide to exchange your mattress for another Saatva mattress during your 365-night home trial, just give us a call at 1-860-453-5276.
We’ll schedule a pick up of your mattress and start the exchange process. You’ll only pay a $99 processing fee for your replacement delivery and mattress pickup, and we’ll take care of the rest!
Once your exchanged mattress is delivered, a new 365-night home trial begins.
Can I return a mattress after sleeping on it?
Of course you can return a Saatva mattress after sleeping on it! Chances are good you’ll have slept on it for a while before deciding it’s not right for you. No worries. Simply follow the return process described in this article.
Recently purchased a new mattress from us? Here’s what to expect when you receive a new Saatva mattress, including how long it takes for your body to adjust to a new sleep surface.
John-Manuel Andriote
John-Manuel Andriote began writing about health and medicine while working on a master’s degree in journalism at Northwestern University in the mid-1980s. He is the author of six books, including an award-winning history of the HIV-AIDS pandemic, a book focused on building resilience, and a “fable for kids ages 5 to 105” based on the true story of a runaway cow in Andriote’s home state of Connecticut. He has contributed articles to newspapers and magazines ranging from The Atlantic to The Washington Post. He writes the “Stonewall Strong” blog focused on resilience for Psychology Today. Andriote since August 2021 has been the senior writer for Winship Cancer Institute of Emory University, in Atlanta, Georgia.
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